RETURNS AND ISSUES
Changes to orders, including cancelling because of an error or for a change of mind, are possible only for a limited time before your order begins processing by our supplier and distributor.
The cut off to make changes to an order or a cancellation is 1 business day.
A refund is only possible if changes or cancellations are requested prior to the above advised cut off times. At Stunno’s absolute discretion we may offer a store credit for a cancellation accepted outside of these terms.
If you have received an item that is incorrect, damaged or faulty we require notification within 2 business days from the time the delivery was made. Stunno will require evidence of the issue and may require you to return the item for assessment. All returns must be packed securely with cardboard or bubble wrap protecting the item, packed to prevent movement inside the package and ensuring the package is firmly enclosed and the cost of shipping the item back is the responsibility of the purchaser.
You can use this service without telling us who you are or revealing other Personal Information. If you send us a contact or feedback form you do not need to identify yourself or use your real name.
The purpose of this online web presence is to provide you with trusted information and access to purchase Stunno Products and Services.
If you contact us we will collect the email address you nominate and any other identifying information you provide, such as a name or phone number.
Please do not give us other personal or sensitive information.
Other than circumstances such as unlawful activity or serious threats to health and safety, we do not share Personal Information with other Organisations , Businesses or government agencies. You may opt out of further contact from us at any time.
REQUEST FOR PERSONAL INFORMATION
You may request access to Personal Information about you that we hold and you may ask us to correct your Personal Information if you find that it is not accurate, up-to-date or complete.
HOW WE PROTECT YOUR PERSONAL INFORMATION
Stunno are committed to protecting the information we store in every aspect of our business. To help protect the privacy of data and personal information we collect and hold, we maintain physical, technical and administrative safeguards. We update and test our security technology on an ongoing basis.
We train our employees about the importance of confidentiality and maintaining the privacy and security of your information. Access to your Personal Information is restricted to employees who need it to provide benefits or services to you.
Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.